The handoff that lost the customer between two teams
Sales closed it. Onboarding inherited it. Three weeks of silence later, the customer churned, and nobody could name who dropped the ball.
Angle
Process
12 posts
5 Research-Backed Tips for Optimizing Your Meetings
Do your meetings feel unproductive and unfocused? Follow these 5 research-backed tips to make your meetings more efficient and engaging. Improve Meeting Efficiency and Engagement with These Proven
How-to Optimize Your Recruitment Process
Companies spend more time and money on recruiting an employee than on training him. According to Josh Bersin , president, and chief executive officer, of Bersin & Associates. "US companies are
Workplace Analytics is Not About Spying On Your Employees
My friend, Marco, once showed me the security camera feeds from his small manufacturing plant. He had a dozen cameras, microphones too, watching his 15-person team.
What Drives a Successful Onboarding Process
You remember two days at any job: the first and the last. The first day sets the tone, impacting retention and performance. It demands a formal onboarding process. Losing a new hire early costs you.
How to Save Time Boosting Meetings Productivity
Meetings are the backbone of an agile business. However, they can be the source of higher costs to the company in terms of time and resources. Meetings are a valuable method of communicating and
The Most Common Hiring Mistakes
Who you decide to hire impacts every part of your organization. Learn the most common mistakes during the recruitment process to stop hiring the wrong people. When we hire the wrong people, we cannot
Top Legal Mistakes Entrepreneurs Make
You pour all your energy into building a product, finding customers, and making sales. That's the core of a startup, right? But while you're focused on growth…
Which is your Limiting Factor?
Every task has a limiting factor that determines how fast you are able to achieve your goal. Identifying and working on it has a great impact on your time managemen t and productivity. In today's
How-to Choose the Right Internet Security for Your Business
Business security used to be about getting a good security alarm system for your premises and making sure that your stock was secure. Today, however, just as big a threat to the security and
How to Improve Email Open Rates
On average around 250 billion emails are sent every single day; 80 percent of which are pure spam. Therefore, people are predisposed to ignore many emails, without even considering the content. One
Optimizing Customers' Decision‐Making Process
The larger your portfolio of products and services, the harder it is for you to sell given its negative impact on the decision-making capacity of your customers. Freedom is associated with the