The Process Doc Nobody Opened
A 43-page ops manual drew 31 views in a year, 23 of them the author's. The doc nobody opens was scoped for the writer, not the person doing the task.
Angle
Documentation
4 posts
The rockstar who wouldn't write a doc
He shipped twice as much as anyone. He documented none of it. Two years in, the company couldn't onboard anyone without his calendar.
Stop telling new hires to scroll back
When the wiki is empty, Slack becomes the wiki — and Slack is the worst filing system ever shipped. The five-line decision log is what actually survives.
The engineer with the runbook was over Greenland
Production went down on a Saturday. The only engineer who knew the fix was on a plane. Two hours of revenue burned waiting for him to land.