The feature request that was actually a refund request
Customers don't churn loudly. They ask for one more thing, watch you not ship it, and quietly leave. Most feature requests are exit interviews in disguise.
Angle
Churn
1 post
Angle
1 post
Customers don't churn loudly. They ask for one more thing, watch you not ship it, and quietly leave. Most feature requests are exit interviews in disguise.